Refund policy

Refund Policy
At RowdyPaw, we stand by the quality and effectiveness of our products. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at support@rowdypaw.co.

Damaged Items
Our team takes great care in packaging your order to prevent damage. A product is considered damaged if it has a defect or arrives physically broken. If your product arrives damaged, contact us within 72 hours of delivery at support@rowdypaw.co with a clear photo of the damage. We’ll determine if a replacement is necessary at no cost to you.

Refund Processing Time
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@rowdypaw.co.